Terms of service

In effect from 23 September 2026

1. Who we are

The Wash Book is operated by The Mobile Wash Company, LLC, a Minnesota limited liability company, of 149 Erickson Rd, Esko, MN 55733 (“we”, “us”). Contact: [email protected].

2. What the service is

The Wash Book is web-based software for fleet wash businesses covering scheduling, unit tracking, wash inspections, equipment maintenance and customer records. We provide access to it; we do not provide washing services, accounting advice, employment advice or legal advice.

3. Your account and your people

• You must be authorised to enter into these terms on behalf of your business.
• Your business (the “account holder”) controls who may sign in, and what each person may see and do.
• You are responsible for the actions taken under logins your business creates, and for removing access when someone leaves.
• Sign-in is with a Google account. We never see or hold a password. An email link is available as a fallback where Google sign-in cannot be used. Keep access to that email account secure — whoever holds it can reach your book.

4. Your data belongs to you

Everything you enter — customers, yards, unit rosters, wash history, inspections, conduct records, maintenance records — remains yours. We claim no ownership of it and do not sell it, rent it, or use it to advertise to anyone.

We store and process it only to run the service for you, and we access individual records only when you ask us to (for support) or where required to keep the service secure or comply with law.

You can export a complete copy of your data from inside the app at any time, without asking us.

We do not claim any right to use your records, aggregated or otherwise, for benchmarking or for any purpose beyond running the service for you. If that ever changes we will say so here and tell you before it takes effect.

5. Records about employees

The service can store records about your employees, including inspection scores and conduct notes. You are the employer and the controller of that information. You are responsible for handling it lawfully, including telling your staff what is recorded about them where your law requires it, and for keeping it accurate. We provide the tool; we do not make employment decisions or verify what is entered.

6. Connecting QuickBooks Online

You may connect your QuickBooks Online company so that invoices built in The Wash Book can be sent to it. Connecting is optional and the service works without it.

• What we read. Customer names and service item names, so that a yard and a unit type can be matched to the right customer and the right item. We do not read transactions, balances, bank details, payroll or tax records.
• What we write. Invoices, one at a time, only when a person with permission sends one, and only after they have been shown exactly what would be sent. We never create a customer or a service item in your QuickBooks — if a name does not already exist there, the send stops and tells you.
• What we keep. The names you map, and the invoice number QuickBooks returns. We do not copy your QuickBooks records into The Wash Book.
• Your responsibility. An invoice sent to QuickBooks is your accounting record. You are responsible for checking it before it reaches a customer, and for the tax treatment QuickBooks applies to it.
• Disconnecting. You can disconnect at any time, from The Wash Book or from within QuickBooks. Disconnecting deletes our access and ends all further access immediately. Invoices already sent stay in your QuickBooks, because they are your records.
• Not our software. QuickBooks Online is operated by Intuit under its own terms. We are not responsible for it, for its availability, or for what it does with the records you keep there.

7. Trial, fees and billing

• New accounts get 14 days free. No payment details are required to start.
• After the trial, the fee depends on the plan. Basic is $79 per month and includes three users, plus $12 per month for each additional user. Pro is $249 per month and includes five users, plus $15 per month for each additional user. Each plan is also offered yearly at eleven times its monthly price: Basic $869 per year plus $132 per additional user, Pro $2,739 per year plus $165 per additional user. You choose the plan and can change it at any time; a change between plans is charged or credited at once, prorated for the rest of the billing period; a credit is applied to later invoices and is not refunded.
• A “user” is any person able to sign in to your account, whatever their role. People with no sign-in and archived people are not users. There is no limit on the number of users.
• A user added during a billing period is charged for the rest of that period, prorated. On a monthly plan the amount is added to your next invoice; on a yearly plan it is charged when the user is added. A user removed during a period stays on the bill until the period ends, and is not refunded or credited.
• Setting up your account yourself, including importing your data with our workbook, is free. Setup help from us is optional: an onboarding call is included with a yearly plan and is $149 on a monthly plan; moving your data in for you is a one-time fee of $299 on Basic or $499 on Pro (up to about 50 yards; larger is quoted), included with a yearly Pro plan; further training is $100 per hour remotely, and on-site training is quoted. One-time fees are agreed and invoiced before the work starts, and are not refunded once it is done.
• Fees are billed monthly or yearly in advance, as you choose, in US dollars, through our payment processor. Fees are exclusive of any applicable taxes.
• If the trial ends or payment fails, your account becomes read-only: you can still view and export everything, but not add or change records. A read-only account is kept for 90 days, and deleted after that. We will email you before deleting anything.
• We may change prices with at least 30 days’ notice by email. A price change never applies to a period you have already paid for.

8. Cancelling

You may cancel at any time from inside the app. Your account stays active until the end of the period you have paid for, then becomes read-only. Export your data before you cancel, or afterwards during the read-only window. We do not refund the current month; cancelling takes effect at the end of the period you have paid for.

9. Acceptable use

Don’t use the service to break the law, store data you have no right to store, attempt to reach another business’s records, probe or overload the system, or resell access without our agreement. We may suspend an account that does, and will tell you why.

10. Availability

We aim to keep the service available and to take daily backups, but we do not guarantee uninterrupted access and we do not offer a service-level agreement at this price. Planned maintenance will be announced in advance where practical.

11. Warranties and liability

The service is provided as is. We do not warrant that it will be error-free or that reports produced from it will be accurate — the figures depend on what your people enter, and invoices produced with its help remain your responsibility to check.

To the extent the law allows, our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profit, lost business or lost data. Nothing here limits liability that cannot lawfully be limited.

12. Changes to these terms

We may update these terms. Material changes will be notified by email at least 30 days beforehand; continuing to use the service after they take effect means you accept them.

13. Governing law

These terms are governed by the laws of the State of Minnesota, and disputes will be brought in the state or federal courts serving St. Louis County, Minnesota. There is no arbitration clause; either of us may go to court.

14. Contact

[email protected] · The Mobile Wash Company, LLC, 149 Erickson Rd, Esko, MN 55733